Dashboard Overview
Real-time contact center metrics
Total Calls Today
—
Since midnight
Answered
—
Answer rate
Avg Wait Time
—
seconds
Avg Talk Time
—
seconds
Active Queues
Agent Status
Queue Management
Monitor and manage your ACD queues
Agents
Manage your contact center agents
All Agents
| Name | Extension | Role | Status | Queues |
|---|
Live Calls
Real-time active channels
Active Channels
No active calls right now
Call History
Today's call detail records
Recent Calls
| Time | Caller | Queue | Agent | Wait | Duration | Status |
|---|---|---|---|---|---|---|
| No calls yet today | ||||||
Add Agent
Create a new contact center agent